About Us

About Us (16)

We are happy to hear from you! We welcome feedback from your most recent visit, information from concerned citizens, complaints, or successful adoption stories.

Once you have completed the following contact form, you will receive a response from an agent within one business day, excluding all county holidays.

Make sure to include the exact location of where you would like us to respond.

 

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Please do not use this e-mail prompt for emergency calls for service. If you are trying to reach us about a stray pet in need or an immediate cruelty matter, please call 951-358-7387. If you are calling after normal business hours, our after-hours call service will answer your call and communicate your urgent matter with one our standby officers. This e-mail should be used for non-emergency matters. Thank you.

PLEASE NOTE: All inquiries about adopting animals must be made in person. If you are trying to find your lost pet, you also must come to the shelter in person. We recommend multiple visits to area shelters when trying to find your stray animal.

CONTACT US

Before calling us or sending us an e-mail, we invite you to check out our frequently asked questions.

Questions answered on that link include barking dog complaints, citations, relinquishing your pet, shelter locations and hours of operation, lost or found pets.

If you’d like to speak with someone right away, please call 951-358-7387 or, if you live in the Coachella Valley, you can call 760-343-3644 or email us at shelterinfo@rivco.org.

If you’re calling us in the evening hours or during the weekend, you will be speaking with an operator/dispatcher with a private agency that assists our department with emergency calls during non-business hours and county holidays. The types of calls that are considered emergencies include the following:

  • Injured animals
  • Aggressive animals
  • An immediate cruelty matter (something you have just witnessed)
  • An animal that could impede public safety (such as loose livestock, a dog in the middle of a busy road, etc.)

When you call, please have as many details as possible, such as city and location of the incident (for example, the cross streets of the emergency situation). Other good information for our team includes a good description of the animal (breed, size, color, unique markings, if it had a collar or leash).

Please bear in mind that Riverside County Animal Services has a limited number of officers working during the evening hours and weekends and each one is assigned to a specific area. Response times may vary, depending on prior emergencies that have been received earlier in the day. Thank you for contacting us and we’re hopeful that we’ll be able to resolve your matter in a timely fashion.

Social Media

We are also active on social platforms. If you would like to keep up with special events, news releases, fun animal stories, we post many of these types of activities on our Facebook pages. We also respond to messages via Facebook, but we ask that the messages are not related to an animal emergency situation or a cruelty matter. Visit us on Facebook at one of these three pages:

Coachella Valley Animal Campus | Facebook

San Jacinto Valley Animal Campus | Facebook

Western Riverside County/City Animal Shelter | Facebook

If you enjoy hearing about news right away and, oftentimes, at the same time we send material to mainstream news outlets, we often post breaking news and other critical stories on our Twitter account @helpinRIVcoPETS (note there is no G after “helpin”).

 

 

The Department of Animal services will be closed on the following dates in observation of indicated holidays:

 Per County Ordinance 358.8, County offices will be closed on the following Holidays :

Holiday 2017

New Year's Day — Monday, January 2*

Martin Luther King Jr. Day — Monday, January 16

Abraham Lincoln's Birthday — Monday, February 13*

George Washington's Birthday — Monday, February 20

Memorial Day — Monday, May 29

Independence Day — Tuesday, July 4

Labor Day — Monday, September 4

Columbus Day — Monday, October 9

Veterans Day — Friday, November 10*

Thanksgiving Day — Thursday, November 23

Day after Thanksgiving — Friday, November 24

Christmas Day — Monday, December 25

* Indicates the observed date differs from the actual date of the holiday.

Thursday, 23 April 2015 17:14

Veterinary Surgeon

Closing Date/Time: Thursday 05/07/15 11:59 PM Pacific Time

Salary: 

$46.74 - $67.81 Hourly

 $28,102.31 - $11,753.68 Monthly

 $97,227.73 - $141,044.18 Annually

Job Type: Full Time

Location: Jurupa, California

Department: Animal Control Services

 

Job Description:


The incumbent in this assignment will have responsibility for performing physical exams, administering anesthesia and/or other medications as needed, and performing sterilization surgery and immunizations on small animals. Other responsibilities include supervision of paraprofessional staff, training and advising staff in proper care and treatment of small animals, and maintaining control of medical and surgical supplies to ensure adequate supply for clinic. The ideal candidate will have:

  • Experience in shelter medicine.
  • Experience in animal control.
  • Ability to perform up to 30 sterilization surgeries per day.
  • Supervisory/lead experience.
  • Knowledge of training techniques.
  • Excellent interpersonal skills.

Essential Duties:

Performs physical examinations, vaccinations and diagnostics on small animals to determine and evaluate health condition of animals at impound and prior to adoption or presentation for surgery. • Administers anesthesia and/or other medication as needed. • Using appropriate medical equipment performs sterilization surgery on small animals. • Performs immunizations on animals for purposes of disease control. • Maintains control of medicinal and surgical supplies. • Assures through subordinate staff that office equipment and miscellaneous supplies required for clinic activities are maintained at an adequate level and that requisitions are prepared and submitted through appropriate channels as necessary. • Supervises employees to assure clinic work is adequately performed. • Instructs, trains, and advises paraprofessional staff in the proper care and treatment of small animals including the euthanasia of dogs, cats, birds and livestock. • Assigns and reviews work of subordinate staff; responds to inquiries from the public and department employees relative to Spay and Neuter Clinic or Mobile Spay/Neuter Clinic activities. • Maintains records on Spay and Neuter Clinic and Mobile Spay/Neuter Clinic activities; prepares reports and writes correspondence.

Recruiting Guidelines:

Education: Graduation from an accredited school of veterinary medicine with a degree of Doctor of Veterinary Medicine. Knowledge of: The principles and practices of modern veterinary medicine, particularly as they relate to the treatment of small animals like dogs and cats; the methods of examining and preparing small animals for surgery and of testing and treating them for disease; the laws and regulations governing licensing, quarantine, impounding and care and treatment of animals. Ability to: Administer medical treatment to and perform surgery on small animals; diagnose diseases among animals; deal tactfully and effectively with the public; prepare correspondence, records and reports as necessary.

APPLY NOW

Tuesday, 27 January 2015 09:25

Temporary Assignment Program (TAP) Positions

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. Most TAP employees are hired as "Temporary Assistants" and fill assignments for many of the job classifications listed in our job descriptions. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis. During their assignment, many TAP employees find the County is a great place to work and seek permanent, full-time employment through our regular competitive selection process.
Applicants for TAP assignments must meet the same requirements as applicants for regular positions, which means they must meet all minimum job qualifications, pass any required exams, and undergo a background check and physical examination/drug screen.
Depending on the needs of the particular department and assignment, the length of the assignment can vary but typically lasts for six months. Employment is "at-will," which means the employee can be released at any time for any reason or no reason.
TAP employees do not receive the benefits that regular employees receive. The TAP Pay Rate is set at 5.5% less than the pay established for the regular job classification.

Instructions for Applying to TAP Positions

  • Click below to access the Temporary and Per Diem Job Openings page. Once here, scroll down until you see the job description you are interested in.
  • Click on the job description.
  • When the job description opens, you will see "Apply" on the right hand side.
  • Click on "Apply"
  • It will open up to where you will need to put in a user name/e-mail address and establish a password in order to sign-in.
  • You must TYPE in your resume. It does not allow for copying, cutting or pasting. The system does allow you to upload a resume.

Once this is complete, your name will be submitted for the TAP recruiters to review your resume and schedule for testing.

Apply Now

Tuesday, 27 January 2015 04:20

Registered Veterinary Technician

Class Title: REGISTERED VETERINARY TECHNICIAN
Bargaining Unit: Inspections & Technical
Class Code: 73501
Salary: $17.93 - $28.18 Hourly
$3,108.11 - $4,884.31 Monthly
$37,297.31 - $58,611.70 Annually

Job Description:

Examples of Essential Duties:

  • Assists the Veterinary Surgeon by handling animals in the administration of physical examinations to determine surgical fitness of animals.
  • Prepares instruments and medical supplies for Veterinarian's use; prepares animals for sterilization surgery; and assists with anesthesia procedures.
  • Provides the Veterinary Surgeon with any supplies he/she may need during the sterilization surgery of animals and provides support for any emergencies that might arise.
  • Monitors animals during surgery as needed; and observes animals after surgery to detect any abnormal behavior or physical symptoms and reports findings to the Veterinary Surgeon.
  • Cleans and prepares surgical packs and instruments to be sterilized before surgery; and provides general care for and feeds animals.
  • Under direction, renders first aid, medical treatments and therapy as required for hospitalized animals.
  • Assists with the admittance and discharge of animals to and from clinic.
  • Assists in training clinic personnel, and orders necessary materials and medications required by the Spay and Neuter Facility and Shelter.
  • Assists with filling prescriptions, and assists spay and neuter staff with daily operations.
  • Observes general shelter animal population for illness and/or injury.
  • Assists a Veterinarian in treating shelter animals, including a variety of exotic animals, and restrains and manages many different species.
  • Creates daily euthanasia list and may administer routine and/or emergency euthanasia to animals.

Recruiting Guidelines:

Experience: One year of paid or voluntary experience working in a kennel, veterinary or animal shelter facility is required.

Education: Possession of a valid certificate as a Registered Veterinary Technician issued by the California Veterinary Medical Board.

Knowledge of: Safe, humane and efficient methods for the care and treatment of small animals, particularly dogs and cats; Equipment and procedures used at a veterinary clinic; Physical and behavioral characteristics of small animals; Substances and methods used to clean and disinfect animal habitats.

Ability to: Care for small animals; recognize abnormal behavioral and physical symptoms in small animals; safely handle and maintain clinic medical instruments and equipment; Deal tactfully and effectively with the public; Maintain simple records and make reports as necessary.

Apply Now

Monday, 26 January 2015 23:15

Office Assistant III

Class Title: OFFICE ASSISTANT III
Bargaining Unit: Support Services
Class Code: 13866
Salary: $13.69 - $21.51 Hourly
$2,372.71 - $3,727.97 Monthly
$28,472.50 - $44,735.60 Annually

Requirements:

Experience: Two years of clerical experience (Substitution: one year of the required experience may be substituted with 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field. OR, 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.)

Job Description:

Under general supervision, to perform the most complex assignments; OR, in a lead capacity, to provide technical supervision and training to staff; and to do other work as required.

The Office Assistant series is used in County departments to provide clerical services. Incumbents typically type, file, sort and process materials; maintain records; process records; compose and edit reports and correspondence; gather information; provide information to the public concerning departmental or County operations; receive and record payments; operate a variety of equipment including but not limited to word processors, micro-computers, mini-computers, computer terminals, duplicating machines, calculators; and prepare and complete a variety of forms and documents.

Incumbents in this class perform the most complex assignments where work is of a highly specialized nature requiring significant expertise and performed with a great degree of independence, OR act as lead personnel for a work unit performing a variety of clerical work. This class is distinguished from that of Supervising Office Assistant I in that the incumbents of the latter class have full supervisory responsibility for a clerical unit.

Examples of Essential Duties:

  • Performs complex clerical work requiring the application of laws, policies, procedures, and specialized terminology, prepares and processes materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology and various applicable laws in order to obtain the necessary data.
  • Compiles a variety of narrative and statistical reports locating sources of information, devising forms to secure data, and determining proper format of finished report.
  • Gives information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
  • Reviews a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answers questions involving searching for and summarizing technical data, laws, policies or procedures.
  • Compiles a variety of narrative and statistical reports which require locating sources of information, devising forms to secure the data and determining proper format for finished reports.
  • Designs or revises office forms; sets up and maintains complex filing systems.
  • Initiates replies to routine correspondence; composes correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data.
  • May provide technical guidance to clerical staff; may provide training to clerical staff; may assign and review the work of clerical staff; prepares and revises written procedures.
  • Types a wide variety of complex material such as difficult statistical and budgetary tabulations, highly confidential reports and letters, priority manuscripts or contracts, and other specialized documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment.
  • Develops automated files and maintains the storage of tapes and disks; develops and revises standardized formats for documents for the department; operates peripheral equipment.
  • Isolates and resolves equipment and procedural problems; performs backup of systems and maintains archived record library and reference logs; serves as technical expert on the operation of information processing equipment.

Recruiting Guidelines:

Knowledge of: The principles, methods, and equipment used in information processing; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.

Ability to: Understand the capabilities and applications of information processing equipment considering the requirements of the unit, use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; proof and correct copy into acceptable final form; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships.

Experience: Two years of clerical experience, one year of the required experience may be substituted by either:

Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.

OR

Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

Other Requirements:

Skills: Skill to type up to 40 words per minute may be required.

Tests: All candidates will be required to take a basic skills test prior to being considered for any Office Assistant III position.

Pre-Employment:

All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).

Probationary Period:

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

Apply Now

Monday, 26 January 2015 17:07

Office Assistant II

Class Title: OFFICE ASSISTANT II
Bargaining Unit: Support Services
Class Code: 13865
Salary: $12.33 - $19.36 Hourly
$2,137.56 - $3,355.91 Monthly
$25,650.77 - $40,270.88 Annually

Requirements

Experience: Any combination of education and experience that would provide these knowledge's and abilities:

Knowledge of: Correct grammar, spelling and punctuation; office procedures, including preparing correspondence and reports; filing, indexing and cross-referencing methods; principles, methods and equipment used in information processing. Ability to: Perform clerical work and quickly learn the specific operation of the office; make decisions in standard procedural matters without immediate supervision; prepare and maintain accurate records and reports; make arithmetic calculations rapidly and accurately; understand and follow written and oral instructions; establish and maintain effective working relationships; operate a variety of standard office equipment.

Job Description:

Under supervision, to perform a variety of moderately difficult clerical work; and to do other work as required.

The Office Assistant series is used in County departments to provide clerical services. Incumbents typically type, file, sort and process materials; maintain records; process records; compose and edit reports and correspondence; gather information; provide information to the public concerning departmental or County operations; receive and record payments; operate a variety of equipment including but not limited to: word processors, micro-computers, mini-computers, computer terminals, duplicating machines, calculators; and prepare and complete a variety of forms and documents.

Office Assistant II is the journey level in this series. Incumbents of the class work under general supervision, within a framework of established procedures and are expected to perform a wide variety of clerical duties with minimal assistance. Satisfactory performance requires the use of independent judgment in selecting proper work methods within approved alternatives.

Examples of Essential Duties:

  • Assists the public by referring them to sources of information, giving out standard forms and explaining how to complete them, and answering requests for factual information by consulting various available sources.
  • Inserts and extracts materials from subject matter files, classifies material by nature of subject matter, and prepares new file folders as needed.
  • Maintains informational or operational records; answers telephone and assists callers by providing information, taking messages, or routing calls to others.
  • Types a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment.
  • Utilizes formerly recorded material to create new documents or files, incorporating all revisions; independently sets up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator.
  • Gathers information from a variety of source documents; establishes and revises glossaries utilizing stored keystrokes; creates multi-page documents with headers and footers; sets up merged documents.
  • Compiles, stores, and maintains a system of information retrieval on tapes or disks; edits copy for errors; composes routine letters on factual subjects; makes out bills, abstracts, orders, notes, permits, licenses, etc.
  • Receives fees when the amount is readily obtainable by simple computations or from fixed schedules; prepares receipts and accounts for money.
  • Compares a variety of documents such as purchase orders, receival slips, and others to make extensions, batch totals, and to check for arithmetical accuracy and general completeness.
  • Posts data, types, encodes and transmits alphanumeric and numeric data from source documents; keys in commands to locate files; enters, stores, retrieves, and deletes information in order to update records and/or data bases.
  • May verify the accuracy of information entered, and correct errors in transmission, serves as a receptionist and schedules appointments; as a secondary responsibility, may operate a telephone switchboard.
  • Make computer inquiries to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintains informational and operational records.
  • Serves as a receptionist and schedules appointments; as a secondary responsibility, may operate a telephone switchboard.

Recruiting Guidelines:

Knowledge of: Correct grammar, spelling and punctuation; office procedures, including preparing correspondence and reports; filing, indexing and cross-referencing methods; principles, methods and equipment used in information processing.

Ability to: Perform clerical work and quickly learn the specific operation of the office; make decisions in standard procedural matters without immediate supervision; prepare and maintain accurate records and reports; make arithmetic calculations rapidly and accurately; understand and follow written and oral instructions; establish and maintain effective working relationships; operate a variety of standard office equipment.

Experience: Any combination of education and experience that would provide the knowledges and abilities listed above.

Other Requirements:

Skills: Skill to type 40 words per minute may be required.

Tests: All candidates will be required to take a basic skills test prior to being considered for any Office Assistant II position.

Pre-Employment:

All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).

Probationary Period:

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

Apply Now

Terms of Use | Refund Policy | Privacy and Security Policy

 
NOTE: In order to process your dog license and payment, you must acknowledge reading and understanding the the term on this page by submitting your acknowledgement here.
 

Terms of Use

1. Thank you for visiting the Riverside County Department of Animal Services (RCDAS) Website (RCDAS Website or Website).  This Website is operated by the County of Riverside (County) through RCDAS.  The administrative headquarters of RCDAS is located at 6851 Van Buren Blvd., Riverside, CA 92509.

2. We ask that you carefully review these Terms of Use and all documents linked from these Terms of Use (collectively, Terms of Use) before using this Website.  These Terms of Use establish a binding agreement that governs your use of this Website.

By using this Website, you agree to be bound by these Terms of Use. You further agree that your agreement to these Terms of Use, although signed by you electronically, has the same legal effect as if it had been personally signed by you on a paper document. If you do not agree with any portion of these Terms of Use, you may not use this Website.

3. Please also review our Privacy & Security Policy, which also governs your use of the RCDAS Website. The Privacy & Security Policy is incorporated into the body of these Terms of Use.

4. If you decide to use this Website to pay a fee, please note the following:

  1. You will be charged a service fee by the company that assists us in processing payments, the amount of which service fee will be disclosed to you in connection with making your payment. Payment methods are limited to Visa, MasterCard and debit cards with Visa or MasterCard logos.  You do not have to make your payment using this Website.  You may also make your payment in person at any Riverside County animal shelter.  In person, payment methods are cash, check, credit card, debit card with MasterCard or Visa logo, money order or cashier’s check.
  2. Your payment date is the date on which you select and depress the "Submit Payment" button if we confirm the transaction and  e-mail you a confirmation number.
  3. We offer the ability to make payments using this Website as a courtesy only.  We assume no obligation to ensure that it is available for your use. There may be times when the service is unavailable due to, among other reasons, system maintenance or outages.  Title 6 Section 6.08.020 (I) of the Riverside County Code specifies that a delinquency charge shall be assessed if the renewal fee is not paid within 30 days after the expiration date of the license.  Therefore, if this Website is unavailable use an alternate payment method.


5. If you have questions about the amount due in your invoice and/or do not believe that your license should be renewed, contact RCDAS either in person by visiting one of the County's shelters or over the phone by calling (951) 358-7514 prior to the due date listed on your license renewal notice. 

6. Unless otherwise noted, all contents of this Website, including, without limitation, all text, programs, products, processes, technology, information, content and other materials, together with all copyrights, trademarks, trade dress and/or other intellectual property therein (collectively, Contents), and the compilation (meaning the collection, arrangement, and assembly) are owned by the County, or by third parties who have licensed such Contents to the County.  Such Contents are protected by U.S. and international copyright laws.  RCDAS, on behalf of itself and such licensors, expressly reserve all rights, including, without limitation, intellectual property rights, in this Website and all Contents and compilation of Contents from time to time available on this Website.  Access to this Website does not confer, and shall not be considered as conferring, upon any user of the Website any license or other rights to the Website, the Contents or the compilation of Contents.

7. The Website is provided to you on an “as is” basis without any warranties of any kind, whether express or implied.  To the extent permissible under applicable law, RCDAS hereby disclaim all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, title, and non-infringement.  Without limiting the foregoing, RCDAS does not make any representations or warranties that (a) the information or other materials available on this Website will be error-free, (b) defects in this Website will be corrected, (c) this Website or its servers are free of viruses or other harmful components, and/or (d) this Website will be secure, accessible continuously, and without interruption.  Further, RCDAS does not make any representations or warranties regarding the use, accuracy, reliability, completeness or contents of the information or other materials available on this Website.

8. RCDAS may provide links from the RCDAS Website as a convenience to Website visitors.  RCDAS has no control over the content posted at those linked sites, all of which have separate terms of use and privacy policies.  RCDAS makes no representations about the use, accuracy, reliability, completeness or contents of any information or other materials available thereon.  Links to the third party Website are not intended to and do not imply affiliation with or sponsorship or endorsement of these third parties.  Once you link to another site, you are subject to the privacy and security of that Website and use that Website at your own risk.

9. RCDAS has not reviewed all of the third party Websites linked to or framing this Website and are not responsible for the content of any pages on such third party Websites.  RCDAS does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you may have or might be requested to provide to any third party, and you hereby irrevocably waive any claim against RCDAS with respect to such third party Websites and their content.  Linking to any other pages connected to other Websites is at your own risk.

10. Neither the County nor RCDAS accepts any liability for any conduct, acts or omissions occurring at this Website.  Under no circumstances will the County or RCDAS be liable to you for any consequential, incidental or special damages, including any lost profits or loss of data, even if you claim to have notified County or RCDAS of such damages, or for any claims by third parties.

11. You agree to indemnify, defend, and hold County and RCDAS harmless, at your own expense, from and against any liability, fees (including attorney’s fees) and/or costs arising out of or relating to your breach of violation of these Terms of Use.

12. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to these Terms of Use or the ownership, operation or maintenance of this Website shall be resolved exclusively in the appropriate State or Federal court in Riverside County, California where subject matter jurisdiction is proper.  All such disputes shall be governed by and construed in accordance with the laws of the State of California.

13. You agree that RCDAS may modify these Terms of Use at RCDAS’s sole discretion, without notice to you, and that your right to access this Website is conditioned upon your compliance with the most current version of these Terms of Use.

14. RCDAS may terminate all or any portion of these Terms of Use and/or all or any portion of this Website without notice or cause at anytime.  You agree not to use this Website for any reason if at any time we terminate your access to this Website.  If at any time you do not agree with these Terms of Use, you must immediately cease using this Website.  The provisions of Sections 3, 6-12, 14 and 15 shall survive any termination of the agreement formed by these Terms of Use.

15. These Terms of Use, the Privacy & Security Policy, and any other terms and conditions posted on the RCDAS Website constitute the entire agreement between you and RCDAS relating to your access to and use of this Website and supersede any prior or contemporaneous representations or agreements.  These Terms of Use shall govern RCDAS’s legal rights and obligations.  Any rights not otherwise expressly granted by these Terms of Use are reserved by RCDAS.  This Agreement may not be modified, either expressly or by implication, except as set forth in Section 14 above.

Last Updated 3/08/2011.

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Refund Policy

Refunds will be processed for duplicate payments received on web-site or if we receive a license out of licensing jurisdiction. If you would like to inquire if you are entitled to a refund of a license fee previously paid, please also contact RCDAS either in person by visiting one of the County's shelters or over the phone by calling (951) 358-7629.

Last Updated 3/08/2011.

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Privacy & Security Policy

The County of Riverside (County) Department of Animal Services (RCDAS) recognizes the public’s concern with regard to privacy on the Internet. This Privacy & Security Policy establishes how information gathered about you from your visit to the RCDAS’s Website (Website or RCDAS Website) will be used, depending on your activities at this Website.

Information Subject to Public Records Laws and Other Legal Requirements

As an initial matter, please be advised that RCDAS is subject to the public records laws of the State of California (California Public Records Act) and that much of the information you submit to RCDAS is public information under these laws.  Consequently, under certain circumstances, RCDAS may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.

Personally Identifiable Information Collected

RCDAS will not collect personally identifiable information (e.g., your name, address, e-mail address, credit/debit card number or other information which can be associated with you without additional information) about you when you visit the RCDAS Website, unless you use the Website for processing credit/debit card transactions or otherwise choose to provide that information to RCDAS.  The information collected from your use of this Website or that you otherwise choose to provide to RCDAS will be used and retained as described in the remainder of this Privacy & Security Policy.

Information Collected and Stored Automatically

RCDAS may collect and store information automatically when you visit the RCDAS Website for statistical purposes.  For example, RCDAS may collect data on the number of visitors to the different areas of the Website to assist RCDAS in the maintenance and development of the Website.  The information collected may include, but is not limited to, data related to the name and domain of the host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, or your browser software and operating system.

This information does not identify you personally and we may retain this information for at least five (5) years.

Personally Identifiable Information Collected from E-mails, Surveys, etc.

By sending RCDAS an electronic request (“by e-mail”), using the Contact Us option or otherwise, you are sending us personally identifiable information (e.g., your name, address, and e-mail address, as well as any other personally identifiable information included in the electronic request).  We store this information in order to respond to your request or otherwise address the subject matter of your request.

Also, from time to time, RCDAS may ask you for specific personally identifiable information in the form of a survey, feedback form, questionnaire or other means, all with the goal of providing better service. We will only retain the information that you provide in response to that survey, etc.  E-mail and these other means generally are not secure and may be subject to the disclosure requirements of the California Public Records Act or other legal requirements.

Personally Identifiable Information Transmitted and Stored for Credit/Debit Card Transactions

You must provide certain contact information, such as name, address and e-mail address, and financial information, such as credit/debit card number and expiration date, in order to process a credit/debit card payment using this Website.  Here is what you should know about the security of personally identifiable information you provide in order for us to process these transactions:

RCDAS is committed to data security and the data quality of personally identifiable information that is either available from or collected by the RCDAS Website and has taken reasonable precautions to protect such information from loss, misuse or alteration.  RCDAS requires that “secure data networks” be operated, which are protected by industry standard firewalls and password protection systems.  RCDAS additionally requires that only authorized individuals have access to the information provided by users of the RCDAS Website.

We require the use of Secure Socket Layer (“SSL”) standard encryption to protect transmission of users' personally identifiable information submitted in connection with processing credit/debit card transactions.  SSL is a security technology designed to enable your browser to send and receive information from another server in an encrypted format.  Your browser’s security icon, usually located in the top or bottom status bar of your window, reflects the security condition of your browser.  The lock icon indicates that your browser is communicating over a secured link.

We require that all the information you provide to us in this manner be stored securely.

Use of Personally Identifiable Information

As described above, a user must provide certain contact and financial information in order for the user to process credit/debit card transactions using this Website.  We require that the information be used for the limited purpose of processing these transactions and as otherwise permitted by the rules and regulations of the applicable credit card associations, debit card networks, credit/debit card issuers and/or credit/debit card processors.  We do not permit this information to be used for marketing purposes and we require that it be retained for at least five (5) years in accordance with banking and accounting principles.

Sharing Personally Identifiable Information with Third Parties

We do not share personally identifiable information with third parties, except that we will provide the necessary personally identifiable information, including credit/debit card numbers, to the companies assisting us with processing credit/debit card transactions through our Website, including credit card 
associations, debit card networks, credit/debit card processors and banks.  In some circumstances, we may also be required by law to disclose certain personally identifiable information in accordance with the disclosure requirements of the California Public Records Act or other legal requirements or we may disclose such information to law enforcement and/or fraud investigatory agencies.

Consequences of Failing to Provide Personally Identifiable Information

If you choose not to provide us with your name or other necessary personally identifiable information, you will not be able to process a credit/debit card transaction using this Website.  If you have concerns about privacy and security on the Internet, you also have the option to receive RCDAS services in person at one of the County’s shelters.

Use of Cookies

The RCDAS Website may use “cookies.”  A cookie is an identifier placed on your computer to ensure that RCDAS is not asking you the same questions every time you visit the RCDAS Website.  If you want to browse this Website without any interruptions, you may need to set your browser to accept “cookies.”

Personal Code and License Number

The license renewal card contains your personal code (P######) and license number that is unique to you.  You agree to maintain the confidentiality and security of such personal code and license number.  If you provide the personal code and license number to another person (e.g., to access information or make a license renewal payment), you will be responsible for the other person’s actions at the RCDAS Website. RCDAS will never ask you for the personal code and license number in an unsolicited phone call or e-mail.  When you are finished with those applications that require a personal code and license number you should exit the page.

Privacy Statements for Other Websites

This Privacy & Security Policy describes the information gathering practices and procedures of RCDAS. RCDAS may provide links from the RCDAS Website to external sites maintained by other Riverside County Departments, public agencies, or private organizations.  RCDAS provides these links only as a convenience to our visitors.  RCDAS makes no representations about the accuracy or content of any material available thereon.  Links to the third party Websites are not intended to and do not imply affiliation with, sponsorship or endorsement of, these third parties.  Once you link to another Website, you are subject to the privacy and security policy of that Website and assume sole responsibility for the use of that site.

NOTE: When you use this Website to process a credit/debit card payment, you will be transferred to a portion of the Website hosted by our contracted payment processing vendor ("Payment Processor").  Our Payment Processor will prompt you to enter all information necessary to make a credit/debit card payment and will thereafter take all steps necessary to process such payment on our behalf.  The RCDAS Payment Processor has agreed to abide by this Privacy & Security Policy while collecting such information and processing such payments on our behalf.

Changes of Current Policy

Additions, deletions, or changes in the terms of this Privacy & Security Policy may be made from time to time.  This document will be updated to reflect new changes.

Getting Access to Information - Changing Information

For information on reviewing and/or making changes to information about you that may be in our records (such as a change of address), please e-mail rabiescontrol@rivcocha.org. To change an address you may also complete and mail the change of address form on your renewal notice.

Last Updated 03/08/2011

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NOTE: In order to process your donation, you must acknowledge reading and understanding the the term on this page by submitting your acknowledgement here.

Terms of Use

1. Thank you for visiting the Riverside County Department of Animal Services (RCDAS) Website (RCDAS Website or Website). This Website is operated by the County of Riverside (County) through RCDAS. The administrative headquarters of RCDAS is located at 6851 Van Buren Blvd., Riverside, CA 92509.

2. We ask that you carefully review these Terms of Use and all documents linked from these Terms of Use (collectively, Terms of Use) before using this Website. These Terms of Use establish a binding agreement that governs your use of this Website.

By using this Website, you agree to be bound by these Terms of Use. You further agree that your agreement to these Terms of Use, although signed by you electronically, has the same legal effect as if it had been personally signed by you on a paper document. If you do not agree with any portion of these Terms of Use, you may not use this Website.

3. Please also review our Privacy & Security Policy, which also governs your use of the RCDAS Website. The Privacy & Security Policy is incorporated into the body of these Terms of Use.

4. If you decide to use this Website to pay a fee, please note the following:

  1. You will be charged a service fee by the company that assists us in processing payments, the amount of which service fee will be disclosed to you in connection with making your payment. Payment methods are limited to Visa, MasterCard and debit cards with Visa or MasterCard logos. You do not have to make your payment using this Website. You may also make your payment in person at any Riverside County animal shelter. In person, payment methods are cash, check, credit card, debit card with MasterCard or Visa logo, money order or cashier’s check.
  2. Your payment date is the date on which you select and depress the "Submit Payment" button if we confirm the transaction and e-mail you a confirmation number.
  3. We offer the ability to make payments using this Website as a courtesy only. We assume no obligation to ensure that it is available for your use. There may be times when the service is unavailable due to, among other reasons, system maintenance or outages. Therefore, if this Website is unavailable use an alternate payment method.

5. Unless otherwise noted, all contents of this Website, including, without limitation, all text, programs, products, processes, technology, information, content and other materials, together with all copyrights, trademarks, trade dress and/or other intellectual property therein (collectively, Contents), and the compilation (meaning the collection, arrangement, and assembly) are owned by the County, or by third parties who have licensed such Contents to the County. Such Contents are protected by U.S. and international copyright laws. RCDAS, on behalf of itself and such licensors, expressly reserve all rights, including, without limitation, intellectual property rights, in this Website and all Contents and compilation of Contents from time to time available on this Website. Access to this Website does not confer, and shall not be considered as conferring, upon any user of the Website any license or other rights to the Website, the Contents or the compilation of Contents.

6. The Website is provided to you on an “as is” basis without any warranties of any kind, whether express or implied. To the extent permissible under applicable law, RCDAS hereby disclaim all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, RCDAS does not make any representations or warranties that (a) the information or other materials available on this Website will be error-free, (b) defects in this Website will be corrected, (c) this Website or its servers are free of viruses or other harmful components, and/or (d) this Website will be secure, accessible continuously, and without interruption. Further, RCDAS does not make any representations or warranties regarding the use, accuracy, reliability, completeness or contents of the information or other materials available on this Website.

7. RCDAS may provide links from the RCDAS Website as a convenience to Website visitors. RCDAS has no control over the content posted at those linked sites, all of which have separate terms of use and privacy policies. RCDAS makes no representations about the use, accuracy, reliability, completeness or contents of any information or other materials available thereon. Links to the third party Website are not intended to and do not imply affiliation with or sponsorship or endorsement of these third parties. Once you link to another site, you are subject to the privacy and security of that Website and use that Website at your own risk.

8. RCDAS has not reviewed all of the third party Websites linked to or framing this Website and are not responsible for the content of any pages on such third party Websites. RCDAS does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you may have or might be requested to provide to any third party, and you hereby irrevocably waive any claim against RCDAS with respect to such third party Websites and their content. Linking to any other pages connected to other Websites is at your own risk.

9. Neither the County nor RCDAS accepts any liability for any conduct, acts or omissions occurring at this Website. Under no circumstances will the County or RCDAS be liable to you for any consequential, incidental or special damages, including any lost profits or loss of data, even if you claim to have notified County or RCDAS of such damages, or for any claims by third parties.

10. You agree to indemnify, defend, and hold County and RCDAS harmless, at your own expense, from and against any liability, fees (including attorney’s fees) and/or costs arising out of or relating to your breach of violation of these Terms of Use.

11. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to these Terms of Use or the ownership, operation or maintenance of this Website shall be resolved exclusively in the appropriate State or Federal court in Riverside County, California where subject matter jurisdiction is proper. All such disputes shall be governed by and construed in accordance with the laws of the State of California.

12. You agree that RCDAS may modify these Terms of Use at RCDAS’s sole discretion, without notice to you, and that your right to access this Website is conditioned upon your compliance with the most current version of these Terms of Use.

13. RCDAS may terminate all or any portion of these Terms of Use and/or all or any portion of this Website without notice or cause at anytime. You agree not to use this Website for any reason if at any time we terminate your access to this Website. If at any time you do not agree with these Terms of Use, you must immediately cease using this Website. The provisions of Sections 3, 6-12, 14 and 15 shall survive any termination of the agreement formed by these Terms of Use.

14. These Terms of Use, the Privacy & Security Policy, and any other terms and conditions posted on the RCDAS Website constitute the entire agreement between you and RCDAS relating to your access to and use of this Website and supersede any prior or contemporaneous representations or agreements. These Terms of Use shall govern RCDAS’s legal rights and obligations. Any rights not otherwise expressly granted by these Terms of Use are reserved by RCDAS. This Agreement may not be modified, either expressly or by implication, except as set forth in Section 14 above.

Last Updated 3/23/2011.

Refund Policy

Refunds will be processed for duplicate payments received on web-site. If you would like to inquire if you are entitled to a refund, please also contact RCDAS either in person by visiting one of the County's shelters or over the phone by calling (951) 358-7629.

Last Updated 3/23/2011

Privacy & Security Policy

The County of Riverside (County) Department of Animal Services (RCDAS) recognizes the public’s concern with regard to privacy on the Internet. This Privacy & Security Policy establishes how information gathered about you from your visit to the RCDAS’s Website (Website or RCDAS Website) will be used, depending on your activities at this Website.

Information Subject to Public Records Laws and Other Legal Requirements

As an initial matter, please be advised that RCDAS is subject to the public records laws of the State of California (California Public Records Act) and that much of the information you submit to RCDAS is public information under these laws. Consequently, under certain circumstances, RCDAS may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.

Personally Identifiable Information Collected

RCDAS will not collect personally identifiable information (e.g., your name, address, e-mail address, credit/debit card number or other information which can be associated with you without additional information) about you when you visit the RCDAS Website, unless you use the Website for processing credit/debit card transactions or otherwise choose to provide that information to RCDAS. The information collected from your use of this Website or that you otherwise choose to provide to RCDAS will be used and retained as described in the remainder of this Privacy & Security Policy.

Information Collected and Stored Automatically

RCDAS may collect and store information automatically when you visit the RCDAS Website for statistical purposes. For example, RCDAS may collect data on the number of visitors to the different areas of the Website to assist RCDAS in the maintenance and development of the Website. The information collected may include, but is not limited to, data related to the name and domain of the host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, or your browser software and operating system.

This information does not identify you personally and we may retain this information for at least five (5) years.

Personally Identifiable Information Collected from E-mails, Surveys, etc.

By sending RCDAS an electronic request (“by e-mail”), using the Contact Us option or otherwise, you are sending us personally identifiable information (e.g., your name, address, and e-mail address, as well as any other personally identifiable information included in the electronic request). We store this information in order to respond to your request or otherwise address the subject matter of your request.

Also, from time to time, RCDAS may ask you for specific personally identifiable information in the form of a survey, feedback form, questionnaire or other means, all with the goal of providing better service. We will only retain the information that you provide in response to that survey, etc. E-mail and these other means generally are not secure and may be subject to the disclosure requirements of the California Public Records Act or other legal requirements.

Personally Identifiable Information Transmitted and Stored for Credit/Debit Card Transactions

You must provide certain contact information, such as name, address and e-mail address, and financial information, such as credit/debit card number and expiration date, in order to process a credit/debit card payment using this Website. Here is what you should know about the security of personally identifiable information you provide in order for us to process these transactions:

RCDAS is committed to data security and the data quality of personally identifiable information that is either available from or collected by the RCDAS Website and has taken reasonable precautions to protect such information from loss, misuse or alteration. RCDAS requires that “secure data networks” be operated, which are protected by industry standard firewalls and password protection systems. RCDAS additionally requires that only authorized individuals have access to the information provided by users of the RCDAS Website.

We require the use of Secure Socket Layer (“SSL”) standard encryption to protect transmission of users' personally identifiable information submitted in connection with processing credit/debit card transactions. SSL is a security technology designed to enable your browser to send and receive information from another server in an encrypted format. Your browser’s security icon, usually located in the top or bottom status bar of your window, reflects the security condition of your browser. The lock icon indicates that your browser is communicating over a secured link.

We require that all the information you provide to us in this manner be stored securely.

Use of Personally Identifiable Information

As described above, a user must provide certain contact and financial information in order for the user to process credit/debit card transactions using this Website. We require that the information be used for the limited purpose of processing these transactions and as otherwise permitted by the rules and regulations of the applicable credit card associations, debit card networks, credit/debit card issuers and/or credit/debit card processors. We do not permit this information to be used for marketing purposes and we require that it be retained for at least five (5) years in accordance with banking and accounting principles.

Sharing Personally Identifiable Information with Third Parties

We do not share personally identifiable information with third parties, except that we will provide the necessary personally identifiable information, including credit/debit card numbers, to the companies assisting us with processing credit/debit card transactions through our Website, including credit card associations, debit card networks, credit/debit card processors and banks. In some circumstances, we may also be required by law to disclose certain personally identifiable information in accordance with the disclosure requirements of the California Public Records Act or other legal requirements or we may disclose such information to law enforcement and/or fraud investigatory agencies.

Consequences of Failing to Provide Personally Identifiable Information

If you choose not to provide us with your name or other necessary personally identifiable information, you will not be able to process a credit/debit card transaction using this Website. If you have concerns about privacy and security on the Internet, you also have the option to receive RCDAS services in person at one of the County’s shelters.

Use of Cookies

The RCDAS Website may use “cookies.” A cookie is an identifier placed on your computer to ensure that RCDAS is not asking you the same questions every time you visit the RCDAS Website. If you want to browse this Website without any interruptions, you may need to set your browser to accept “cookies.”

Privacy Statements for Other Websites

This Privacy & Security Policy describes the information gathering practices and procedures of RCDAS. RCDAS may provide links from the RCDAS Website to external sites maintained by other Riverside County Departments, public agencies, or private organizations. RCDAS provides these links only as a convenience to our visitors. RCDAS makes no representations about the accuracy or content of any material available thereon. Links to the third party Websites are not intended to and do not imply affiliation with, sponsorship or endorsement of, these third parties. Once you link to another Website, you are subject to the privacy and security policy of that Website and assume sole responsibility for the use of that site.

NOTE: When you use this Website to process a credit/debit card payment, you will be transferred to a portion of the Website hosted by our contracted payment processing vendor ("Payment Processor"). Our Payment Processor will prompt you to enter all information necessary to make a
credit/debit card payment and will thereafter take all steps necessary to process such payment on our behalf. The RCDAS Payment Processor has agreed to abide by this Privacy & Security Policy while collecting such information and processing such payments on our behalf.

Changes of Current Policy

Additions, deletions, or changes in the terms of this Privacy & Security Policy may be made from time to time. This document will be updated to reflect new changes.

Getting Access to Information - Changing Information

For information on reviewing and/or making changes to information about you that may be in our records (such as a change of address), please e- mail rabiescontrol@rivcocha.org. To change an address you may also complete and mail the change of address form on your renewal notice.

Last Updated 03/23/2011

In order to process your donation, you must acknowledge the following:

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For your convenience, we accept payment by Visa and Master Card.  We do not accept American Express or Discover credit cards.  We do not accept credit card numbers over the phone or through the mail.

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